M Designs Collections
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Delivery, care & warranty

Getting it home, and keeping it beautiful.

A living room with a curved charcoal bouclé sofa, a striped lounge chair, a glass coffee table and a round striped rug, by tall sheer curtains
01 · Delivery

Delivered nationwide, planned with you.

Every piece is made for one room, so delivery is planned with you rather than booked from a list.

  1. 01

    Before we build

    We ask about access to the room: doorways, stairs, lifts and tight corners. We plan the piece for the way in, not just for the room.

  2. 02

    On the day

    We arrange delivery with you. White-glove delivery is available for an additional cost.

  3. 03

    When it arrives

    Please check your piece on delivery and note any damage on the delivery receipt, then tell us within 5 days, with photos.

Where we deliver
Across the United States, from our Redwood City showroom.
Timing and cost
Lead time, delivery method and cost depend on the piece and where it is going. They are confirmed in your quote.
Millwork
Cabinetry and panelling can be installed by installers we work with, for an additional cost.
02 · Care

Looking after it.

Natural materials age, and that is part of their beauty. A little care keeps them looking their best.

  • Bouclé and linen

    Vacuum gently with an upholstery brush. Blot spills straight away with a clean, dry cloth; do not rub.

  • Velvet

    Brush lightly in the direction of the pile. Steam from a distance to lift marks. Keep out of strong, direct sun.

  • Leather

    Dust with a soft, dry cloth. Condition a few times a year with a product suited to the leather. Keep away from heat sources.

  • Wood veneer

    Dust with a soft cloth. Use coasters and mats, and wipe spills quickly. Avoid long hours of direct sun, which changes the colour of wood.

  • Lacquer

    Wipe with a soft, damp microfibre cloth and dry it. Avoid abrasive cleaners and scouring pads.

  • Stone

    Wipe spills straight away, especially oil, wine, coffee and citrus, using a soft cloth and a pH-neutral stone cleaner. Some stones, such as marble, limestone and travertine, are porous and can absorb colour and stain, so use coasters and trays, and reseal them periodically as advised for your stone.

  • Metal

    Wipe with a soft, dry cloth. For brass, a light polish now and then; it will develop a natural patina over time.

  • These are general guidelines. For the specific fabrics, leathers and finishes in your piece, follow the care notes we give you, or ask us.

    Ask about your piece →
03 · Warranty

If something is not right.

We stand behind what we make. Here is how our warranty works.

What is covered
Warranty cover depends on the piece and its materials, and is confirmed in writing with your quote.
What is not covered
Normal wear, the natural character of materials (grain, veining, colour variation), fading from sunlight, and damage from accidents, misuse, moving the piece or cleaning products not suited to it.
Making a claim
Email sales@mdesignscollections.com with your order details and a few photos of the issue, and we will take it from there.
The full terms
Your signed agreement sets out the complete warranty for your piece. If anything here differs from it, the agreement applies.